Most of our airline tickets, service fees are non-refundable after 24 hours of booking. If travel has not commenced and you have called our customer service center to cancel, all cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:
You have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;
You are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing); and
We are able to secure waivers from suppliers to process this requested cancellation and refund.
We are unable to provide a specific time line for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers’ refund penalties, Mist Travel will charge a post-ticketing services fee, as applicable. All refund fees are charged on a per-passenger, per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your agent-assisted refund request, but not our booking fees for the original travel reservation or booking.